Security Logo RestauriRaia.com

Terms and Conditions

©RestauriRaia.com Restoration, renovation and restyling of wooden artifacts.

Payment methods

You can choose to buy online and pay with:

  • Credit card
  • PayPal
  • Bank transfer
  • Payment on delivery (only for Italy local)
  • Other

When shopping on RestauriRaia.com, your payment is totally secure because managed using an encryption protocol SSL certificate data. RestauriRaia.com has not at any time access to sensitive data of selected payment systems.

Time order fulfillment

The ordered products are shipped within two days of receipt of payment. For orders which have as their method of payment by bank transfer or money order, goods will be sent within two days of receipt of confirmation of payment. In these cases, we suggest, to speed order fulfillment, send proof of payment by e-mail at info@restauriraia.com. For postpaid charging, it will be sufficient to run both communicate via email and by phone at +393663988580, because the transfer of the funds will be immediately visible.

Delivery is made by courier within 48 business hours to settle the shipment (see above). The same may be subject to delays and changes for reasons of force majeure, due to traffic conditions and traffic in general or by the Authority. In any case, however, you can not be held responsible for myself

Delivery methods
The shipments are delivered by express courier UPS TNT Tumino from Monday to Friday from 10:00 to 18:00, it is expected in the telephone warning service. In case of absence of the recipient, the courier will leave a card (notice of passage) with instructions for delivery.

Packaging
We are always very careful to make accurate packaging, making shipments where the products are packed in different ways depending on their size and the object to be dispatched. For the most sensitive products, it is always expected the protective packaging with bubble wrap and corner protectors, to protect the contents and possible damage during transport.  The packaging costs are included in the shipping costs.

Our duties
Please indicate in the order, a correct destination address, where there is someone who can get the carrier, possibly by specifying a time slot preference and a contact phone number of the shipper for any communications so that the shipment can be easily receipt.
Upon receipt of the shipment, please check:

  • that the number of packages (packages) indicated on the letter of the carrier is actually delivered.
  • that the package is intact and undamaged; any disputes must be raised immediately to the carrier by placing the consignment note the words “withdrawn subject to control”, otherwise the product is considered delivered correctly.

Right of withdrawal

If you are not satisfied with the product you have ordered or if you’ve changed your mind about your purchase you have thirty (30) days to return it, well beyond the period of fourteen (14) working days provided for by Italian law.
Products must be returned in their original packaging if possible, with original tags attached and must not be damaged in any way or altered.
You can return the product or by a delivery service of your choice or
contacting us at the email info@restauriraia.com where you’ll be provided a delivery service for the product. In either case, you will be refunded the amount paid for the product returned by the method that you used to make the payment, including shipping costs, if applied at the time of purchase.

You will be refunded within fourteen (14) business days, the amount paid for the returned item, including shipping costs, if applied on the purchase, using the method that you used to make the payment.

  • Return instructions via a shipping service of your choice.

You can return an item that does not suit you within thirty (30) working days, together with the withdrawal form to the following address:

Magazzino RestauriRaia.com
via Monsignor Antonio Sacco 53
84037, Sant’Arsenio SA
Italy

  •     Return instructions via a shipping service adapted to the object

If you decide to return the item through our delivery service you must
contact us at info@restauriraia.com inserting header
the email your full name and the product code purchased, will be taken into
loading the return of the object and the computer will try provide more information.

Return fees are your responsibility.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.

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